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    • Connect FAQs

      Common questions (and answers) about eCatholic Connect.

  • General Questions

    • What is eCatholic Connect?
      • Connect is a new communication and group management product that allows you to segment your members by groups and communicate with them through email and text messages. Connect was built by eCatholic and was designed to integrate with any eCatholic Website.

        With eCatholic Connect, you can:

        • Easily send emails from your own domain (which is ideal for successful email deliveries) 
        • Invite members to join your organization and its groups
        • Import members from your existing communication system
        • Create unlimited groups
        • Add other org and group admins 
        • Send unlimited emails
        • Send text messages (requires a Twilio account)
        • Schedule messages to send at a later date and time
        • Upload files and send them to members
        • Embed images in messages
        • Receive message replies to your email 
        • Capture new member sign-ups directly through your eCatholic website

        Connect is also built to provide your members full access to their communication preferences, which allows them to:

        • Easily subscribe to receive your messages without creating a log in
        • Easily unsubscribe from messages (allowing your organization to comply with anti-spam regulations)
        • Create an account (remember this is optional) to manage their personal details, memberships & communication preferences
        • View messages
        • Access documents and files online that have been shared with them

        Learn more about Connect
    • What’s different about eCatholic Connect?
      • We believe there are three distinct things that set eCatholic Connect apart from other communication tools: 

        1. Connect is easy to use
          • As you’ve come to expect from eCatholic’s products, Connect is remarkably easy to use. Whether it’s the initial setup or ongoing group management and communication, Connect is built by Catholics, for Catholics. Anyone can do it! 
          • Want to see more? Check out some of our favorite Connect features here. 

        2. Connect is focused on Data Privacy, Security, and User Control
          • From CAN-SPAM, to GDPR, to CCPA and more, there are a lot of laws and regulations governing communication and member data management. eCatholic Connect has been built so that you don’t have to worry about the laws; our tools and workflows are designed to ensure secure, private, and compliant communication and group management, so you can enjoy communication delivered to your members safely and without delay.

        3. Emails are sent from your own domain
          • It’s a hassle to ask people to add your communication tool's domain to their contact list in order for them to receive your emails. And frankly, we think there’s a better way. With eCatholic Connect, you can send emails directly from your domain. This improves your emails' deliverability and boosts your messages' legitimacy and authenticity.

        Check out more reasons why we think Connect is set apart in this featured blog post.
    • Does Connect work with my eCatholic website?
      • Yes! Once your Connect account is set up, you can turn on the Connect integration in your site's admin settings. Once your connect account is linked to your website, you can:

        • Add the Group Messages module to the content on any page of your website to display the most recent public messages sent to that group.
        • Add the Join Group module to the content on any page of your website and allow members to join specific groups.
        • Turn on a sign-up form in your website footer, allowing visitors to join your master contact list from the bottom of any page on your website.
    • How many emails and text messages can I send per month?
      • There’s no limit to how many emails you can send in Connect.

        There is also no limit on how many text messages you send, however, standard messaging rates will apply, based on your area. The cost for text messaging will be billed through your Twilio account, which is a third-party texting provider that Connect leverages to help you send text messages securely and successfully. 

    • How many groups can I make? How many members can I add?
      • There is no limit on the number of groups you create, and there is no limit on the number of contacts you can upload to your account.

        We built Connect for all types of organizations, from small country churches to big city parishes; for small ministries and entire dioceses alike. Unlimited groups and members in Connect helps you build the best communication strategy for every unique need in your organization.
         

    • Is it difficult to switch to Connect?
      • Not at all! You can use the import tool to add your existing subscribers to get up and running quickly. Plus, our team will be there every step of the way until your setup is complete, so you’ll have no questions left unanswered.

        There are a few additional steps to begin sending text messages, which are clearly outlined for you in our Help Center.
         

    • How much does Connect cost?
      • To learn more, we've outlined the for you details on our pricing page.
  • Set Up Questions

    • Do I have to add my members’ email and contact info manually/individually?
      • Nope, inviting members to your organization on an individual basis is not required. eCatholic Connect allows you to upload your contact lists in bulk, making it quick and easy to invite members to join your groups and get started. All you’ll need is a .CSV file of your contact lists, which you can export from other popular communication tools. 

        If desired, you can still invite members to join your organization one at a time, if there is no need for a bulk upload of contacts.
         

    • How do I transfer my contacts from a different communications tool into Connect?
      • Transferring member info into Connect is a simple two-step process. First, you’ll need to export your contact list in a .CSV file. Second, you simply upload the file into your Connect account, and you’re done!

        Not sure how to export your member list? Check out these instructions for exporting a list of contacts from other popular communication tools below:

        • How to export your member list from Flocknote
        • How to export your member list from Mailchimp
           
    • Can eCatholic help me transfer my member data?
      • Certainly! If you are having trouble, our team is happy to help get your member data imported into Connect. Just email [email protected] with the name of your current communication tool, along with an attached .CSV file and we will handle the import for you!

    • How do I get my members to sign up for my Connect organization?
      • Members can join or be added to your organization in one of three ways:

        1. Through your eCatholic-powered website - Once your Connect account is linked to your website, you can turn on a sign-up form in your website footer, allowing visitors to join your master contact list from the bottom of any page on your website or add the Connect module to the content on any page on your website and allow members to join specific groups in your Connect organization.
        2. Through a bulk upload - eCatholic Connect allows you to import members to your organization by uploading your contact lists in bulk. All you’ll need is a .CSV file of your contact lists, which you can export from other popular communication tools. 
        3. Through a manual invitation - You can invite members to join your organization one at a time by using the Add Member button in your Connect account. Manual invitations (inviting members one at a time) can be done from a desktop or a mobile device.
  • Other Questions

    • Can I use Connect on my cell phone/mobile device?
      • Yes. Because Connect is a web-based app, it is securely accessible on any internet-connected computer or device, including tablets and cell phones. 

        Connect is fully optimized to look and work great on devices of any size, which allows better management of your messages and groups whether you're on-the-go or at your desk.
         

    • Can members reply to a message sent from Connect?
      • Yes. Currently, when a member replies to an email, all of those messages will be forwarded to all group managers. 

    • Can members opt-out of receiving messages?
      • Yes! Every member added to your organization is able to create their own Connect account. From their account, members can log in, update their personal communication preferences, manage which groups they’d like to receive messages from, and opt-out from receiving all messages entirely.

        Recipients may also opt-out by clicking the Unsubscribe link in any email message they receive (no account is needed to accomplish this), or reply STOP to unsubscribe from any text messages.
         

    • Can I send a text message without sending an email too?
      • No. Connect was built to ensure your members receive messages the way they prefer to receive them. This means you don't need to fret about the appropriate communication channel for a particular message; you simply compose the message and click send. The message will then be delivered to your recipients in their preferred format.

        Check out our blog to learn more about why we built Connect this way and we think member choice is so important. 
         

    • Can I use Connect to send paper mailings?
      • No. Connect is an online tool that allows you to send digital communications easily.

  • Still have questions?
    Let's chat!
    Have a question we didn't cover here? You're not at the end of the rope yet.
    Our team is here to help (with a smile).

    • Connect Beginner's Guide  Everything you need to get started.
    • Contact Us  Give a shout. We'd love to hear from you!

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