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  • Solutions
    • Grow Your Ministry
      • Read the Report
      • Take the Audit
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      • For Ministries
      • For Dioceses
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      • Engage Base
      • Engage Core
      • Engage Plus
      • Engage Max
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      • Websites
      • Online Giving
      • Pay
      • Group Messaging
      • ChMS
      • Live Streaming
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    • eCatholic FAQs
      Have questions about eCatholic products?

      We've got the answers. Choose the product you'd like to learn more about by clicking on some of our commonly asked questions. 

      Don't see your question? Contact our Support team at [email protected] and an eCatholic team member will be happy to help.
    •  

      Websites


      • Are there any hidden fees?
      • Can I use my current domain name for my eCatholic website?
      • Can I upgrade to another plan after I purchase?
      • Does the monthly price for an eCatholic website include email accounts for my staff?
      • Is there an extra charge for support? How do you handle support questions?
      • Do I need to install any software to update my eCatholic website?
      • Will my eCatholic site help with SEO and AEO?
       

      Online Giving & Pay


      • What is eCatholic Online Giving & eCatholic Pay?
      • Can I use eCatholic Pay for events, registrations, faith formation tuition, and other payment-related collections?
      • What are the processing fees associated with eCatholic Online Giving & Pay?
      • Can visitors make donations and payments from their smartphone or tablet?
      • What is a merchant account?
      • Can I use my existing merchant account? Or do I need a new one?
      • Is eCatholic and Fiserv PCI Compliant?
      • What is PCI Compliance?
      • Can donors update their payment information or other details themselves without having to contact me directly?
       

      Connect 

      (Email & Text Messaging)


      • What is eCatholic Connect?
      • What's different about eCatholic Connect?
      • Does Connect work with my eCatholic website?
      • How many emails and text messages can I send per month?
      • How do I transfer my contacts from a different communications tool into Connect?
      • How do I get my members to sign up for my Connect organization?
       

      ChMS 

      (Church Management Software)


      • What exactly is a Church Management System (ChMS)?
      • Can I use eCatholic ChMS for my diocese/archdiocese? Can eCatholic ChMS handle information for an entire diocese/archdiocese?
      • Can I use eCatholic ChMS for our school or ministry?
      • Is my parish data safe? How does eCatholic ChMS protect user privacy?
      • How many people can I give administrative access to my ChMS account? Are there different levels of security for users?
      • How long does it take to get my eCatholic ChMS set up?
      • Can I import member data from my Online Giving platform?
      • Can I use eCatholic ChMS to track other fundraisers in addition to our steady offertory collection?
       

      Live Streaming


      • Setting up audio and video equipment for streaming sounds really hard, and we don't have a tech person to help out. How can eCatholic LIVE help us broadcast?
      • What if we have a problem during a broadcast that happens after normal working hours or on a weekend?
      • If a viewer misses our live broadcast, can they watch it on-demand?
      • Can the stream be viewed on all devices?
      • Can our stream also be sent to Facebook LIVE / YouTube?
      • Can I schedule a broadcast event to happen every week?
      • Can I use a mobile device as my camera to live stream?
  • eCatholic Websites

    •  Are there any hidden fees?


      No. Our integrated Engage plans start at $99/month, which includes your website, online giving, and basic group email messaging tools.

      Because every organization has unique needs, our packages scale based on products included. There are no surprise setup fees or hidden penalties. For a clear breakdown each plan, feel free to connect with our team or explore our plans on our Pricing Page.



      Can I use my current domain name for my eCatholic website?


      Yes. Once you purchase your eCatholic website, we will set up your new site and give you a temporary URL so that you can begin making updates and transferring your content. Once you are finished updating your new website, you will just need to point the domain name to our servers. It's that simple!



      Can I upgrade to another package after I purchase?


      Yes. And, every package includes the website builder without tiers, so you can enjoy unlimited pages on your site. Please check out our Pricing page to learn more about the Core, Plus, and Max bundles!



      Does the monthly price for an eCatholic website include staff email accounts?


      No, eCatholic does not offer email services* for your staff or office. However, if you are a non-profit, you can set up free email accounts for your domain name through G Suite or Office 365.

      How to set up email

      *Office email services like G Suite and Office 365 are different from our group messaging tool, eCatholic Connect, which is intended to send email and text messages in bulk to your members, not for inter-office communications. 


      Is there an extra charge for support? How do you handle support questions?


      All plans include unlimited support for all of your users - there are no extra fees! Your site's users can give us a phone call (877-932-1776 ext. 2) or drop us an email ([email protected]) and we'll be there to lend a hand!


      Do I need to install any software to update my eCatholic website?


      No. All eCatholic websites are updated using our custom, secure, web-based Content Management System that can be accessed from any computer with internet access.


      Will my eCatholic site help with SEO and AEO?


      SEO (Search Engine Optimization) and AEO (Answer Engine Optimization) refer to making your site friendly for both traditional search engines and modern AI assistants. While SEO helps your website achieve better rankings in standard search results, AEO focuses on structuring your content so AI tools (like ChatGPT, Google Gemini, and voice assistants) can easily find and deliver your content as direct answers to user questions.

      While there are many competing factors that can impact SEO and AEO, the infrastructure of your eCatholic site has been built with both in mind. For example, search and answer engines heavily favor websites that have mobile responsive web design, website encryption (HTTPS), and clean technical structures. The good news for you: All eCatholic websites are built using responsive web design and all eCatholic sites use HTTPS.

      There are other tools in the eCatholic interface you can use to optimize your site for search and answer engines, such as creating clear headers and utilizing built-in metadata. Use the button below to learn more!

      Beginners Guide to SEO

  • eCatholic Online Giving & Pay

    •  What is eCatholic Online Giving & Pay?


      eCatholic Online Giving & Pay is a quick and easy way for Catholic parishes, dioceses, schools, and ministries to accept online donations and payments - anytime, anywhere. Visitors can make one-time or recurring donations, as well as submit payments for events, registrations, tuition, and more - all without ever leaving the website.

       Explore Online Giving      Explore Pay

       Can I use eCatholic Pay for events, registrations, faith formation tuition, 

      and other payment-related collections?


      Absolutely! eCatholic Pay integrates with your online forms on your eCatholic website, so you can accept payments for events, registrations, tuition, and more. And it's all one seamless experience for your visitors. Check out a few real-life examples for how to use eCatholic Pay to it's fullest potential!

      eCatholic Pay Examples


       What are the processing fees associated with eCatholic Online Giving & Pay?


      We believe pricing should be simple, clear, and cost-effective. We've partnered with Fiserv to be able to provide you with exclusive low pricing for credit/debit card processing and bank account transfers (ACH). Here's a pricing breakdown:

       eCatholicFiserv
      Total Fee
      ACH1%0% + $0.351% + $0.35
      Card1%2.1% + $0.353.1% + $0.35

      eCatholic 

      Monthly fee depends on your eCatholic package. Transaction rate is just 1% per transaction. 

      Fiserv 
      For your merchant account through Fiserv, there is no monthly fee.Your transaction fees will help cover the annual PCI compliance fee, IRS regulatory fees, gateway fees, and customer support. Transaction fees vary depending on the method of payment:

      • Bank Account Transfers (ACH) - 0% + 35¢
      • All Cards - approximately 2.1% + 35¢

      Simple examples:


      • For a $100 donation/payment via a bank account transfer (ACH), you'll pay eCatholic $1 and the transaction fees through Fiserv will be $0.35.
      • For a $100 donation/payment via a credit/debit card, you'll pay eCatholic $1 and the transaction fees through Fiserv will be around $2.45.


       Can visitors make donations and payments from their smartphone or tablet?


      Yes, eCatholic Online Giving and Pay is mobile-responsive, just like your eCatholic website. As a result, visitors can make donations or payments anytime, anywhere!


       What is a merchant account?


      In order to accept online donations and payments, you need the following:

      1. An easy way for visitors to provide their credit card or banking information.
      2. A way to process transactions and transfer money from the visitor's account into your bank account.

      eCatholic Online Giving & Payments provides number one.

      For number two, you'll need a merchant account that handles the validation and processing of the transactions, as well as the storage of the transactional information. For eCatholic Payments, we've partnered with Fiserv to provide you with a merchant account with exclusive low pricing for credit card processing and bank account transfers (ACH).

       Can I use my existing merchant account? Or do I need a new one?


      No, in order to use eCatholic Online Giving or Pay, you'll need to set up a new merchant account through our partnership with Fiserv. Don't worry, it's quick and simple and part of the signup process for eCatholic Pay.


       Is eCatholic and Fiserv PCI Compliant?


      Yes, as the software provider that makes online donations and payments possible through your website, eCatholic is PCI Compliant.

      Yes, Fiserv, the company that we've partnered with to handle the processing and storage of the transactions made through eCatholic Payments on your website, is LEVEL 1 PCI Certified (the highest possible level of PCI Compliance).


       What is PCI Compliance?


      PCI stands for "Payment Card Industry" and PCI Compliance is a set of requirements designed to ensure that all organizations that process, store, or transmit credit card information do so under the tightest controls and security possible in order to reduce the potential for fraud. All organizations with a merchant account are required to be PCI Compliant. When you sign up for eCatholic Online Giving & Pay, you will sign up for a merchant account with CardConnect and you will therefore be required to maintain PCI Compliance.

      To become and remain PCI Compliant, you must complete an online PCI Compliance questionnaire once a year stating that you are following all relevant PCI Compliance guidelines. We've created a tutorial to walk you through the survey:

      PCI Questionnaire Tutorial



      You have 90 days from the time that you sign up for eCatholic Online Giving & Pay to complete your PCI Compliance questionnaire survey as outlined above, and then the survey must be resubmitted annually thereafter. A monthly PCI non-compliance fee of $19.95 is assessed to any organization with a merchant account that is not PCI Compliant until they become PCI Compliant.


       Can donors update their payment information or other details themselves without having to contact me directly?


      Yes! You can easily enable Donor Self-Management for your account, which would let your donors set up an account via which they can manage their transactions online 24/7.


  • eCatholic Connect

    •  What is eCatholic Connect?

      eCatholic Connect is an email and text messaging tool built to integrate seamlessly with your eCatholic website. It simplifies how you manage and communicate with your community by letting you segment members into unlimited groups and schedule targeted messages.

      With Connect, you can easily send unlimited emails from your own domain, send text messages, and share files. It also features a built-in subscription management system, allowing members to easily opt-in, opt-out, or update their communication preferences without needing to log in.

      See more features


       What's different about eCatholic Connect?

      We believe there are three distinct things that set eCatholic Connect apart from other communication tools:


      1. Connect is easy to use

      • As you’ve come to expect from eCatholic’s products, Connect is remarkably easy to use. Whether it’s the initial setup or ongoing group management and communication, Connect is built by Catholics, for Catholics. Anyone can do it!
      • Want to see more? Check out the full feature list of Connect here.

      2. Connect is focused on Data Privacy, Security, and User Control

      • From CAN-SPAM, to GDPR, to CCPA and more, there are a lot of laws and regulations governing communication and member data management. eCatholic Connect has been built so that you don’t have to worry about the laws; our tools and workflows are designed to ensure secure, private, and compliant communication and group management, so you can enjoy communication delivered to your members safely and without delay.

      3. Emails are sent from your own domain

      • It’s a hassle to ask people to add your communication tool's domain to their contact list in order for them to receive your emails. And frankly, we think there’s a better way. With eCatholic Connect, you can send emails directly from your domain. This improves your emails' deliverability and boosts your messages' legitimacy and authenticity.


      Check out more reasons why we think Connect is set apart in this featured blog post.
       

       Does Connect work with my eCatholic website?

      Yes! Once your Connect account is set up, you can turn on the Connect integration in your site's admin settings. Once your connect account is linked to your website, you can:

      • Add the Group Messages module to the content on any page of your website to display the most recent public messages sent to that group.
      • Add the Join Group module to the content on any page of your website and allow members to join specific groups.
      • Turn on a sign-up form in your website footer, allowing visitors to join your master contact list from the bottom of any page on your website.


       How many emails and text messages can I send per month?

      There’s no limit to how many emails you can send in Connect. For texting, every Connect account includes 2,500 text messages per month sent from a shared phone number. 

      You may also choose to send text messages from a private, dedicated phone number unique to your organization. If you choose to send from a private number, you will be responsible for the carrier setup and monthly usage fees.


       How do I transfer my contacts from a different communications tool into Connect?

      Transferring member info into Connect is a simple two-step process. First, you’ll need to export your contact list in a .CSV file. Second, you simply upload the file into your Connect account, and you’re done!

      Not sure how to export your member list? Check out these instructions for exporting a list of contacts from other popular communication tools below:

      • How to export your member list from Flocknote
      • How to export your member list from Mailchimp


       How do I get my members to sign up for my Connect organization?

      Members can join or be added to your organization in one of three ways:

      1. Through your eCatholic-powered website - Once your Connect account is linked to your website, you can turn on a sign-up form in your website footer, allowing visitors to join your master contact list from the bottom of any page on your website or add the Connect module to the content on any page on your website and allow members to join specific groups in your Connect organization.
      2. Through a bulk upload - eCatholic Connect allows you to import members to your organization by uploading your contact lists in bulk. All you’ll need is a .CSV file of your contact lists, which you can export from other popular communication tools.
      3. Through a manual invitation - You can invite members to join your organization one at a time by using the Add Member button in your Connect account. Manual invitations (inviting members one at a time) can be done from a desktop or a mobile device.




  • eCatholic ChMS

    •  What exactly is a Church Management System (ChMS)?

      A ChMS is specialized, all-in-one software built to streamline your parish’s daily administration. Instead of using scattered spreadsheets or paper files, it gives your team a secure place to manage your parishioner database, track sacraments and donations, and organize ministries.

      Best of all, eCatholic ChMS integrates seamlessly with an eCatholic Website and Online Giving & Payment tools, allowing your data to flow automatically and saving your staff hours of manual paperwork.

       Can I use eCatholic ChMS for my diocese/archdiocese? 

      Can eCatholic ChMS handle information for an entire diocese/archdiocese?

      Yes! eCatholic ChMS was built to scale from the small country parish all the way up to an entire archdiocese. Contact us today for more information about a diocesan ChMS account and get a customized quote for your diocese/archdiocese.


       Can I use eCatholic ChMS for our school or ministry?  

      No. eCatholic ChMS is designed specifically to meet the unique structural needs of Catholic parishes and dioceses.

      eCatholic still loves supporting schools and ministries! Many choose our easy-to-use websites, online giving tools, and group messaging platform to connect with their community.


       Is my parish data safe? How does eCatholic ChMS protect user privacy?

      Yes, your data is secure. eCatholic ChMS uses industry-standard encryption to protect your information and strict role-based permissions so you control who sees what. Most importantly, your data belongs to you. eCatholic will never sell your parishioner information with outside parties.


       How many people can I give administrative access to my ChMS account? 

      Are there different levels of security for users?

      There are multiple levels of permissions you can grant your staff members and volunteers, all with specific roles. Take a look at what roles are offered in the ChMS here.

      There is no limit on how many people you can assign ChMS access to. We’ll never charge you based on the number of team members that have access to your account. Plus, our phenomenal customer support is free for all your users. Nobody will be left behind!


       How long does it take to get my eCatholic ChMS set up?

      During the onboarding process, your designated specialist will work with you to ensure a clean migration, starting on your preferred date.

      Once you’re ready to get started, data migration takes approximately two weeks. During that time, we’ll also work with you to make sure all of your data has been properly imported and is accurate before moving on to the next step.

       Can I import member data from my Online Giving platform?

      Yes. You can import a .CSV file of your contributions into your ChMS database.

      Additionally, every Engage Plan features integrated Online Giving and Payment tools. Because donations flow automatically from these tools into your ChMS, you can easily track gifts, manage donor profiles, and streamline financial reporting. So if you're thinking about switching to eCatholic ChMS, choosing eCatholic for your giving tools as well can save you time, money, and administrative headache.

      Contact our team to learn more about how eCatholic’s ChMS and Online Giving & Pay tools work together for your benefit. 


       Can I use eCatholic ChMS to track other fundraisers in addition to our steady offertory collection?

      Yes! You can create and track as many funds as you would like in your eCatholic ChMS. Things like Capital Campaigns, Annual Appeals, restoration funds, ticket sales, and much more are all commonly tracked through eCatholic ChMS.

  • eCatholic LIVE

    •  Setting up audio and video equipment for streaming sounds really hard, and 

      we don't have a tech person to help out. How can eCatholic LIVE help us broadcast?

      Streaming with eCatholic LIVE is easy, and we can help! Our streaming experts have helped set up eCatholic LIVE customers all over the world. No matter what equipment you are using, we will help you every step of the way.


       What if we have a problem during a broadcast that happens after 

      normal working hours or on a weekend?

      eCatholic LIVE technical support is included with every eCatholic LIVE account. If you have an issue you can call or email our support team and one of our experts will be happy to help.


      If you experience an issue after normal working hours (Monday - Friday, 8am–5pm Central), log in to your eCatholic LIVE portal. In your Side Panel, locate the Support section and select Support Request.


       If a viewer misses our live broadcast, can they watch it on-demand?

      Within minutes of each live broadcast, your archive is automatically posted for on-demand viewing directly on your custom eCatholic LIVE players.

       Can the stream be viewed on all devices?

      Yes! With eCatholic LIVE's video players, your content is accessible on all desktop, mobile & OTT devices, including Apple, Android, PC, Mac, Chromecast, Roku, and more.


       Can our stream also be sent to Facebook LIVE / YouTube?

      Absolutely! With eCatholic LIVE's industry-leading Facebook LIVE and YouTube integrations, you can schedule events to syndicate to the desired Facebook page or profile...automatically!


       Can I schedule a broadcast event to happen every week?

      Yes! You can schedule recurring events that happens on a weekly basis, like your weekend Masses. When setting up your stream, simply set the event to repeat weekly, and eCatholic LIVE will take care of the rest.


       Can I use a mobile device as my camera to live stream?

      Yes, you can use your phone or tablet to stream with eCatholic LIVE. However, for the best possible setup, user, and streaming experience, we recommend investing in the appropriate camera and encoder hardware. We realize this might cost more upfront in time and resources, but the long-term benefits and superb streaming capabilities (including the ability to automate live streams while you're not there) are worth the investment. 

      Our team is happy to recommend some top-of-the-line streaming equipment, available for purchase as you get started with eCatholic LIVE. You can reach out to our team to learn more. 

      If you still wish to stream from a mobile device, you can use the Larix Broadcaster app to turn your phone or tablet into a mobile broadcast studio.



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