Live Streaming FAQs for Catholic Parishes and Dioceses

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- Live Streaming FAQs
  
  Common questions (and answers) about eCatholic LIVE.
General Questions
- Setting up audio and video equipment for streaming sounds really hard, and we don't have a tech person to help out. How can eCatholic LIVE help us broadcast?
  Streaming with eCatholic LIVE is easy, and we can help! Our streaming experts have helped set up eCatholic LIVE customers all over the world. No matter what equipment you are using, we will help you every step of the way.
- What if we have a problem during a broadcast that happens after normal working hours or on a weekend?
  eCatholic LIVE technical support is included with every eCatholic LIVE account. If you have an issue you can call or email our support team and one of our experts will be happy to help.
  If you experience an issue after normal working hours (Monday - Friday, 8am–5pm Central), log in to your eCatholic LIVE portal. In your Side Panel, locate the Support section and select Support Request.
- If a viewer misses our live broadcast, can they watch it on-demand?
  Within minutes of each live broadcast, your archive is automatically posted for on-demand viewing directly on your custom eCatholic LIVE players.
- Can the stream be viewed on all devices?
  Yes! With eCatholic LIVE's video players, your content is accessible on all desktop, mobile & OTT devices, including Apple, Android, PC, Mac, Chromecast, Roku, and more.
- How can we tell how many viewers watch our streams?
  Included with every eCatholic LIVE account are instant viewer analytics detailing all aspects of your streaming service. Find out how many viewers watched your broadcasts, what broadcasts were most popular, viewer maps, viewer duration, and much more!
- Can our stream also be sent to Facebook LIVE?
  Absolutely! With eCatholic LIVE's industry-leading Facebook LIVE integration, you can schedule events to syndicate to the desired Facebook page or profile... automatically!
- Can we schedule a broadcast to re-stream later?
  Yes, with eCatholic LIVE's Simulated-Live functionality, a previously-recorded archive or uploaded video can be scheduled to re-broadcast at a date and time you designate through the eCatholic LIVE Customer Portal.
- Can I schedule a broadcast event to happen every week?
  Yes! You can schedule recurring events that happens on a weekly basis, like your weekend Masses. When setting up your stream, simply set the event to repeat weekly, and eCatholic LIVE will take care of the rest.
- Can I use a mobile device as my camera to live stream?
  Yes, you can use your phone or tablet to stream with eCatholic LIVE. However, for the best possible setup, user, and streaming experience, we recommend investing in the appropriate camera and encoder hardware. We realize this might cost more upfront in time and resources, but the long-term benefits and superb streaming capabilities (including the ability to automate live streams while you're not there) are worth the investment.
  
  Our team is happy to recommend some top-of-the-line streaming equipment, available for purchase as you get started with eCatholic LIVE. You can reach out to our team to learn more.
  
  If you still wish to stream from a mobile device, you can use the Larix Broadcaster app to turn your phone or tablet into a mobile broadcast studio. Our team can help you with this app during setup and onboarding.
Still have questions?
Let's chat!

Have a question we didn't cover here? You're not at the end of the rope yet.
Our team is here to help (with a smile).
- Live Streaming Beginner's Guide Let's set up your streaming strategy.
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